Virtual Banking: the answer to new customer expectations?

With Customer expectations changing rapidly with evolving advances in technology and all that it can offer, the ever-increasing demands for instant and personalized experiences have permeated throughout the banking world. It has pushed the digital-only banks as a perfect fit for the banking landscape, with customers expecting banking ease right from the comfort of their house. Fintechs, to be specific, have turned what was once a novel concept in the banking space into the new normal, carving the path for a generation of banking – one that’s seamless, real-time, and transparent.